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An award-winning physician owned hospital

Latest News
Jan 21, 2014
Fresno Surgical Hospital Ophthalmology Launch a Success

Jan 08, 2014
FSH Physician Directory Revised for 2014

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Patient Service

Fresno Surgical Hospital (FSH) empowers every FSH employee to respond to patient concerns or special needs immediately and creatively.  Over the years, FSH employees have encountered numerous unusual situations that were met with equally unusual patient-service solutions.

 The goal is always the same: TO SERVE OUR PATIENTS' NEEDS. 

Here are a few of the personal service touches we offer our patients at Fresno Surgical Hospital:

  • One of the highest nurse-to-patient ratio for surgical care of any hospital in Fresno. This ensures that our patients receive more service. Our nurses respond immediately when the patient rings.
  • Nurses knock before entering a room to accommodate a patient's dignity and privacy.
  • A registered nurse calls every patient at home before and after surgery to answer questions they may have about the procedure.
  • A more peaceful pre-operative environment is designed to help alleviate anxiety.  It includes: dimmed lighting, stereo headsets, reading material and a caring nursing staff focused entirely on preparing the patient for an optimal experience.
  • FSH's Amenities Program was designed to provide comfort to patients' family members and loved ones while they wait.  A variety of amenities are available for check out including: local pagers (FSH staff will page when the patient is out of surgery), headphones, stationery, and blankets to name a few.  Additionally, refreshments are prepared by FSH's chef and are available throughout the day.
  • Heated blankets provide enhanced comfort for patients in the recovery room.
  • Luxurious private suites with residential furniture and hotel-like elegance help to create a more relaxing environment.  The interior design includes decorative window coverings, wall-to-wall carpeting, original artwork, and beautiful wood molding.
  • Room-service meals made to order and prepared by a chef are delivered on a beautiful service tray with fresh-cut flowers.
  • Patient guests are encouraged to spend the night.
  • Inpatient rooms feature amenities normally found in high-end hotels.

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