Providing quality patient care is at the core of Fresno Surgical Hospital’s mission and vision. We believe quality improvement is an ongoing process, one in which we set high standards for ourselves and then continually evaluate our success in achieving these standards.
We believe that high-quality, safe health care is the result not just of individual excellence, but of well-designed systems and processes. We are constantly collecting data, analyzing our health care processes and redesigning systems so that they are more efficient and error-free.
Fresno Surgical Hospital is committed to providing a safe environment. This commitment is demonstrated by earning a 3 year accreditation from the Joint Commission. The Joint Commission is a nonprofit agency which surveys and accredits health care organizations. The Joint Commission standards address the organization’s level of performance in key areas and focus on the organization’s performance and ability to provide safe, high quality care. Fresno Surgical Hospital is in compliance with the Joint Commission’s National Patient Safety Goals (NPSG’s), which were last validated during a survey in 2009. The NPSG’s target such areas as, reducing the risk of healthcare associated infections, preventing wrong site surgery and improving the safety of using medications.
We are dedicated to our standards and value feedback from our customers whether it is positive or negative. The feedback we receive is crucial in helping us improve existing services, recognize strengths, weaknesses and continue to build quality services for the future.